Patrick’s Musings

I can’t be bothered writing a full article at this time, but had a read of Scott Yang’s blog to get a similar view.

Issues:

1: DVD turn around is slow.
2: TV Series DVDs sent out of order (what, do they want me to copy them so I can watch them in the correct order later?).
3: Very very poor customer service. Have had my account put on hold several times because Quickflix had a problem with the billing, not because my credit card was bad. Called up, basically told deal with it, we’ll reinstate your account now and you might get some more dvds in the mail next week.
4: Did I mention they are slow?

I pay $46.95 per month to have 4 DVDs out at a time. I receive the DVD I watch the DVD I post it back. It’s not unusual for me to watch 3 or 4 a day as I have a long commute and don’t sleep much. I would expect that in any given week I’d receive between 10 and 12 dvds, instead I average at 8.

Blockbuster and Civic have better deals that get me more DVDs and in the order I want. I’d rather have the inconvenience of going to the store than the inconvenience of not having any DVDs that I’ve payed $46 for and still having to go the local video store to get a movie.